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  • Returns and Privacy Policy

    1. WARRANTY

    1.1. estvap.ee mediates the manufacturer’s warranty and warranty procedures for the equipment sold, but does not carry out warranty repairs on the equipment itself. In the absence of an authorized service representative, warranty repairs are performed via estvap.ee through the importer or manufacturer.

    1.2. Warranty service is based on the sales document issued by estvap.ee and the device with an undamaged serial number. If the serial number of the device is damaged or illegible, the warranty repairer has the right to refuse free warranty repair.

    2. WARRANTY PERIOD

    2.1 All goods sold in the estvap.ee e-shop are covered by a warranty of at least 24 months for the private consumer. In the case of a legal purchaser, the warranty period specified by the manufacturer applies.

    2.2. The warranty period is calculated from the delivery of the thing to the buyer.

    2.3. The warranty period is suspended at a time when the buyer cannot use the thing due to non-compliance with the terms of the contract, for which the seller of the sales guarantee is responsible (warranty repair time).

    2.4. The length of the warranty period and the duration of the response or maintenance period are determined by the importer of the goods.

    2.5. Warranty extensions purchased separately must be registered by the customer within 30 days in accordance with the enclosed instructions. If this is not done, the warranty extension will not apply.

    2.6. During the warranty period, withdrawal from the contract is possible only at the discretion of the manufacturer.

    3. WARRANTY REPAIR

    3.1. Warranty repairs are carried out by the manufacturer’s service department. In the absence of an authorized service representative, warranty repairs will be performed through estvap.ee through the supplier or manufacturer.

    3.2. The customer must deliver the goods for warranty repair to an authorized service center. More information is available at siim@estvap.ee

    3.3. If it is impossible to repair the device during the warranty period and its production has ended, the manufacturer or importer will replace the device with an equivalent or better device under warranty.

    3.4. In addition to the rights arising from the guarantee, the consumer also has other rights arising from law (eg the right to submit claims pursuant to § 218 (2) of the LPA).

    4. THE WARRANTY IS NOT COVERED

    4.1. Consumable parts (batteries, brushes, etc.) and packaging and documentation;

    4.2. User data that has been lost due to equipment failure or warranty repairs. Data backup is the customer’s responsibility;

    4.3. Software, including software preinstalled on the device and malfunctions caused by the software.

    4.4. The warranty is void if the device is found to be malfunctioning and physically damaged as a result of unintentional or intentional physical injury or foreign objects, liquids, insects, excess dust, etc. entering the device. by;

    4.5. The warranty expires if the device is found to be malfunctioning and physically damaged due to non-functioning electrical systems (lack of ground wire, etc.), power failure or mains voltage fluctuations;

    4.6. Malfunctions and physical injuries caused by the use of non-original parts or unsuitable accessories;

    4.7. Malfunctions caused by improper use of the equipment and non-compliance with the requirements of the operating instructions (use of the product in unusual environmental conditions).

    General conditions of use

    General settings

    1.1. These purchase and sale rules (hereinafter – the rules), which regulate the relationship between the buyer and SP marketing & sale OÜ, registry code 12618053 (hereinafter – the seller) estvap.ee online store, constitute a mandatory legal document setting out the rights and obligations of the parties, ordering and paying for the goods. , delivery and return conditions, as well as other provisions concerning buying and selling in the estvap.ee online store.

    1.2. The Buyer agrees to these rules by registering on the estvap.ee online store website and / or purchasing the goods.

    1.3. The seller reserves the right to change, supplement and correct the rules at any time. Changes and additions to the rules will take effect when they are published on estvap.ee

    1.4. Only the following are allowed to register and purchase in the estvap.ee online store:

    1.4.1. natural persons with active legal capacity, i.e. persons who have reached the age of majority and whose active legal capacity has not been restricted in court;

    1.4.2. persons aged between 14 and 8 who have obtained the consent of their parents or guardians, unless the minor manages his or her income independently;

    1.4.3. legal persons;

    1.4.4. authorized representatives of all the above persons.

    1.5. The Buyer, confirming his agreement with the rules, confirms that in accordance with clause 1.4. he has the right to register in the estvap.ee online store and buy goods.

    Making a purchase and sale agreement

    2.1. The contract between the buyer and the seller enters into force at the moment when the buyer, having selected the goods to be purchased and completed the shopping cart, confirms the agreement by ticking the box next to the following line of text: I agree to the terms of purchase and return.

    2.2. After concluding the sales contract, the product range, quantity, delivery term and other conditions indicated by the buyer during the execution of the order become the obligatory and integral parts of the contract.

    2.3. Purchase and sale agreements are registered and stored in the estvap.ee database.

    Buyer’s rights

    3.1. The buyer has the right to purchase goods from the estvap.ee online store in accordance with these rules.

    3.2. The buyer has the right to return the goods within 14 days.

    Seller ‘s rights

    4.1. If the contract is terminated at the initiative of the Buyer, the Seller reserves the right to withhold the following amounts when returning the money.

    4.1.1. If the buyer canceled the order before the seller reserved and paid for the ordered goods in the main warehouse, the return service fee is 3 (three) euros.

    4.1.2. If the buyer cancels the order after the seller has reserved and paid for the ordered goods in the main warehouse, the return service fee is 5 (five) euros.

    4.1.3. If the buyer cancels the order after receiving the goods, the return service fee is 5 (five) euros and the cost of returning the goods to the main warehouse is calculated in accordance with clause 8.4.8 of the rules.

    Obligations of the buyer

    5.1. The buyer is obliged to pay for the acquired goods and accept the goods in accordance with the procedure provided for in these rules.

    5.2. If the Buyer refuses to accept the goods without good reason at the time of delivery, the Buyer is obliged to cover the shipping costs of the goods.

    5.3. The Buyer undertakes to keep and not pass on to third parties the data necessary to log in to the estvap.ee online store website. If the data required for login is lost, the buyer is obliged to notify estvap.ee immediately. estvap.ee is not responsible for the actions of third parties who use the login data before sending the notice and the possibility to change the buyer’s data by the administrator. In the above circumstances, estvap.ee has the right to believe that the activities performed in the online store were performed by the Buyer.

    5.4. Buyers of the estvap.ee online store are obliged to comply with these rules and other conditions set out on the online store website and not to violate the legislation of the Republic of Estonia.

    Obligations of the seller

    6.1. The Seller undertakes to offer the possibility to use the services of the online store, the conditions of provision of which are set forth in these rules, as well as other rules set out in the estvap.ee online store.

    6.2. The Seller undertakes to deliver the goods acquired by the Buyer to the address indicated by him in accordance with the conditions provided in these Rules.

    6.3. The seller undertakes to respect the buyer’s right to the privacy of personal information belonging to him.

    6.4. In a situation where the seller is unable to deliver the goods ordered by the buyer from the estvap.ee online store due to unforeseen circumstances, the seller is obliged to offer the buyer similar goods. If the buyer refuses this offer, the seller undertakes to return the money paid by the buyer within 5 (five) working days.

    6.5. The seller undertakes to return the money paid to the buyer who exercises his right provided for in clause 3.2 of these rules no later than 14 days after the submission of the return application.

    Cost of goods

    7.1. The cost of goods in the estvap.ee online store is shown in euros.

    7.2. Special offers show the retail prices of the goods (underlined) provided by suppliers or official resellers. The crossed-out prices are the manufacturer’s recommended retail prices.

    Guarantee of the quality of goods, their return and exchange

    8.1. The consumption characteristics of all goods sold are given in the product descriptions. The seller is not responsible for the fact that the color, shape or other parameters of the goods available in the online store may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the buyer.

    8.2. The seller is liable to the buyer for defective goods at the time of delivery. The warranty period provided by law in the Republic of Estonia applies to the goods.

    8.3. If the goods are to be returned under these rules, the buyer must fill in the return document and present it together with the returned goods and notify the seller in accordance with clause 3.2. conditions set out in

    8.4. The following conditions must be met when returning the goods.

    8.4.1. The product must be returned in the same packaging in which it was delivered. The packaging must not be damaged, it must be clean, properly prepared and packaged.

    8.4.2. The product must not be damaged by the buyer, i.e. have mechanical or other damage.

    8.4.3. The product must not have been used or lost its commercial appearance (labels must not be damaged, protective films removed, etc.) (this point does not apply if a product of insufficient quality is returned).

    8.4.4. The completeness of the returned goods must be the same as at the time of receipt.

    8.4.5. Upon return of the goods, a document certifying the purchase, a warranty card (if issued) and a completed document on the return of the goods must be submitted.

    8.4.6. The seller has the right to refuse to accept the goods returned by the buyer if the conditions for returning the goods have not been complied with. 8.4.7. The buyer does not have the right to withdraw from the sales contract and return the goods if he has damaged the goods or significantly changed the appearance of the goods.

    8.4.8. The goods are sent back to the seller’s delivery point in Estonia by courier or via Itella SmartPOST, Omniva or DPD, and the buyer pays the shipping costs. The cost of returning the goods to the final warehouse is determined on the basis of the transport invoice received. The cost of returning the goods will be deducted from the refund amount.

    8.4.9. The goods will be returned in the manner established by the seller.

    8.4.10. If the goods are returned under the right referred to in point 3.2, the buyer shall pay the costs of returning the goods in accordance with point 4. 8.4.11. The money for the returned goods will be returned by transfer to a bank account. The seller is not responsible for the delay of the transfer for the returned goods, if the buyer has provided incorrect data for the return of the money or has not submitted it.

    8.5. Cosmetic and perfumery products may be non-refundable if the purchaser has opened the packaging of the products or damaged the packaging. 8.6. Knitwear, corsets, swimwear, hair accessories, perishable goods, audio and video recordings, software products and computer games may be non-refundable if the purchaser has damaged the packaging of the above products.

    8.7. The buyer cannot return goods whose return conditions are not provided by the legislation of the Republic of Estonia.

    Exchange of information

    9.1. The seller communicates with the buyer using the e-mail address and telephone number indicated on the registration form, and the buyer can use all communication channels provided in the “CONTACTS” section of the estvap.ee online store website.

    Responsibility

    10.1. The buyer is fully responsible for the accuracy of the information provided by him on the registration form. If the buyer has provided inaccurate information on the registration form, the seller is not liable for the consequences and acquires the right to demand direct damages from the buyer.

    10.2. The buyer is fully responsible for the activities he performs when registered in the estvap.ee online store.

    10.3. The buyer is responsible for the security of his registration data. If the registration data is used by a third party, he is considered a buyer.

    10.4. The seller disclaims all liability in all cases where the damage has occurred as a result of the buyer, despite the seller’s recommendations and personal obligations, not having read these rules, although he was offered such an opportunity.

    10.5. In the event of damage, the wrong party compensates the other party for the direct damage.

    Marketing tools used by the seller

    11.1. The seller may organize various campaigns, change their terms at any time and terminate them.

    11.2. The seller may offer buyers virtual currency units that can only be used to pay for the purchased goods in the estvap.ee online store.

    11.3. If the Buyer acquires goods for the purchase of which he uses virtual currency units and uses clause 3.2 of these Rules. the amount of virtual currency units used in the purchase of the goods shall be deducted from the cost of the goods to be returned by the buyer.

    11.4. Virtual currency units are not converted into euros.

    11.5. If the cost of the ordered goods is less than the cost of the coupon, the price difference will not be paid.

    Final provisions

    12.1. estvap.ee reserves the right to terminate; supplement and amend these rules and other documents related to the rules at its own discretion by notifying the buyer on the website of the online store. Additions and changes to the rules take effect from the moment of their publication, i. on the day they were submitted to the online store system.

    12.2. If the buyer does not agree with the new version of the rules, partial additions and changes, he has the right to refuse to comply with them, provided that he loses the right to use the services of the online store.

    12.3. If the buyer continues to use the services of the online store after the change of the rules, it is considered that he accepts the new version of the rules, partial additions and changes.

    12.4. These rules have been prepared on the basis of the legislation of the Republic of Estonia.

    12.5. The relations arising from these rules are regulated by the laws of the Republic of Estonia.

    12.6. Any dispute arising out of the application of these rules shall be settled by negotiation. If disagreements cannot be resolved through negotiations, they shall be resolved pursuant to the procedure established by the legislation of the Republic of Estonia.

    12.7. The parties shall be released from the obligation to comply with these rules if compliance with them proves impossible due to force majeure.

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